Refund Policy
Effective Date: 05/10/2025
At Zoomies Mobile Dog Gym, we take pride in delivering high-quality, personalized service for every pup. To maintain fairness and consistency for all clients, we have established the following refund policy:
🔄 General Policy
All sales are final.
Zoomies does not issue refunds for unused, missed, or expired sessions under any circumstances.
💳 Subscriptions
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Subscriptions are auto-billed monthly and will continue until cancelled by the customer.
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Cancellations must be made at least 7 days before your next billing date to avoid being charged for the following month.
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Once billed, the subscription fee is non-refundable, even if sessions are not used.
🎟️ Punch Passes
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Punch Passes are valid for 3 months from the date of purchase.
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No refunds will be issued for unused sessions after the expiration period.
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Punch Passes are non-transferable and non-refundable once purchased.
👑 Premium Services & Add-Ons
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Add-ons such as Royal Treatment and Fetch 'n Go must be scheduled in advance and are non-refundable once the session has been completed or missed.
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If a session is cancelled with at least 24 hours notice, the add-on charge may be rescheduled for a future session but will not be refunded.
❄️ Weather & Emergencies
If Zoomies needs to cancel or reschedule a session due to weather, mechanical issues, or emergencies:
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We will contact you as soon as possible.
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You may reschedule the session at no additional charge.
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If Zoomies is unable to fulfill your service within a reasonable timeframe, a refund may be issued at our discretion.
📩 Contact Us
Have questions or need help with your account? We’re here for you.
📧 billing@zoomiesdoggym.com
📞 (801) 555-1234
We appreciate your understanding and cooperation as we work to keep Zoomies running smoothly for all our pup-loving families.